At Selara Bay, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.

Shipping Locations

This shipping policy applies to orders shipped within Australia.

Delivery Times

• Order cutoff time: 12:00 PM (AEST). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1-2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 5-10 business days.
• Estimated delivery time: 7-12 business days.

Carrier Services

We partner with reliable local and international carriers for deliveries within Australia.

Shipping Costs

Free Shipping: All orders within Australia qualify for free shipping, with no minimum order requirement.

Paid Shipping (if applicable): For destinations outside our free shipping zone, shipping costs will be calculated and displayed at checkout.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can also monitor your order status any time in your account.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Store name: Selara Bay
Address: Hendrikseiland 43, 2761 EJ Zevenhuizen, Netherlands
Company Registration Number (KVK): 99400081
VAT Number: NL005385171B69
Email: info@selarabay.com
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (AEST)
Response Time: We aim to reply within 1-2 business days.