Refund policy
At Selara Bay, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.
30-Day Easy Returns
You have 30 days from the day you receive your order to return items. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Restocking Fee: $0 - we do not charge any restocking fees for returns.
Return Costs
For Defective or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The customer pays the actual return shipping cost. Shipping costs are non-refundable.
How to Return an Item
- Contact Us: Email info@selarabay.com with your order number and reason for the return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send It Back: Ship your return using the instructions provided in your return authorization email.
Refund Process
Once we receive your return, we'll inspect the item. After approval, your refund will be processed. It typically takes up to 7 business days to appear on your original payment method.
Exchanges
Contact us at info@selarabay.com and we will help you with a quick exchange.
Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These will be clearly marked on their product pages.
Contact Information
Store name: Selara Bay
Address: Hendrikseiland 43, 2761 EJ Zevenhuizen, Netherlands
KVK: 99400081
VAT: NL005385171B69
Email: info@selarabay.com
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (AEST)
Response Time: We aim to reply within 1-2 business days.