Shipping policy

At Selara Bay, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.

Shipping Locations
This shipping policy applies to orders shipped within Australia.

Delivery Times
Order cutoff time: 12:00 PM (AEST). Orders placed after this time will be processed the next business day.
Order handling time: 1-2 business days (Monday to Friday).
Transit time: 5-8 business days.
Estimated delivery time: 7-10 business days.

Carrier Services
We partner with reliable local and international carriers for deliveries within Australia.

Shipping Costs
Free Shipping: All orders within Australia qualify for free shipping, no minimum order.
Paid Shipping: For destinations outside our free shipping zone, costs are calculated at checkout.

Delivery Issues
If you experience delays or lost packages, please contact our customer service team immediately.

Tracking Your Order
You'll receive an email with a tracking number once shipped. You can also check your order status in your account.

Contact Information
Store name: Selara Bay
Address: Hendrikseiland 43, 2761 EJ Zevenhuizen, Netherlands
KVK: 99400081
VAT: NL005385171B69
Email: info@selarabay.com
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (AEST)
Response Time: We aim to reply within 1-2 business days.