Privacy policy
Last updated: July 1, 2026
This Privacy Policy describes how Selara Bay ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from selarabay.com (the "Site") or otherwise communicate with us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Site and revise the "Last updated" date.
How We Collect and Use Your Personal Information
We collect personal information to communicate with you, process orders, comply with legal obligations, enforce our terms of service, and protect our users and business.
What Personal Information We Collect
Information You Provide Directly: contact details (name, address, phone number, email), order details, account information, customer support communications.
Information Collected Automatically: device, browser, IP address, and usage analytics via cookies.
Information from Third Parties: from vendors, service providers, or social media platforms.
How We Use Your Personal Information
To process orders and deliver products; send order/account communications; provide customer service; for marketing (where permitted by law); for fraud detection and security; to comply with legal requirements.
Cookies
We use cookies to improve user experience, run analytics, and personalize content. You can control cookies via your browser settings.
How We Disclose Personal Information
We may share information with service providers, business/marketing partners, affiliates, and government authorities where required by law. We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
We are not responsible for the content or practices of third-party websites linked from our Site.
Children's Data
Our Services are not intended for children. If you believe your child has shared data with us, contact us to request deletion.
Security and Retention
We implement security measures but cannot guarantee complete security. We retain data as long as necessary for legal, contractual, or operational reasons.
Your Rights
You may have rights to access, correct, or delete your personal information; request data portability; restrict or object to processing; withdraw consent; or lodge a complaint with a data protection authority. Contact support@selarabay.com to exercise these rights.
International Users
Your information may be transferred, stored, and processed outside your country of residence.
Contact Information
Store name: Selara Bay
Address: Hendrikseiland 43, 2761 EJ Zevenhuizen, Netherlands
KVK: 99400081
VAT: NL005385171B69
Email: support@selarabay.com
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (AEST)
Response Time: We aim to reply within 1-2 business days.